Last updated: July 2025
At Uncharted Diving Expeditions, we understand that travel plans can change. Our cancellation policy is designed to be fair, while also helping us manage limited boat space and guide availability.
Cancellation Policy Overview
Time Before Tour Starts
Refund Eligibility
More than 72 hours
Full refund (minus admin fees if applicable)
48–72 hours
50% refund
Less than 48 hours
No refund
No-show or late arrival
No refund
Group Bookings (4 or more people or packages)
Time Before Tour Starts
Refund Eligibility
More than 7 days before your tour
Full refund (minus admin fees if applicable)
Less than 7 days before the tour
No refund
Peak Season Policy
Applies during: Dec 1 – March 31, Semana Santa (Easter Week), and Thanksgiving Week
Time Before Tour Starts
Refund Eligibility
Full refund (minus admin fees if applicable)
More than 30 days before the tour
8 to 30 days before the tour
50% refund
Less than 8 days before the tour
No refund
Weather & Operator Cancellations
In the rare case that we must cancel a tour due to weather, ocean conditions, or minimum participant requirements:
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You will receive a full refund or may choose to reschedule at no additional cost
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Decisions will be made with your safety as our top priority
How to cancel
All cancellation requests must be made in writing by the person who booked the tour.
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Please email us at: uncharteddivingcr@gmail.com
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Or send a message via WhatsApp: +506 6281 2248
Important notes
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No-shows, late arrivals, or guests unable to dive due to medical or certification issues are not eligible for refunds
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Refunds will be processed via the original payment method
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Uncharted Diving Expeditions is not responsible for costs related to missed flights, transportation issues, or personal emergencies
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We highly recommend purchasing travel insurance that covers activity cancellations and medical emergencies related to scuba diving